Frequently Asked Questions
Are there any limits on the usage of ReviewStand™?
We do not currently impose any specific limits to the amount of reviews you can gather using ReviewStand™, however we encourage our subscribers to use it to get an average of 20 to 30 new reviews per month. This will help you maintain a natural stream of fresh online reviews that will be appreciated by online visitors and search engines alike.
On the other hand, if you try to get hundreds of new online reviews each month, you will not only tire your staff but you may also trigger suspicions from the reviews platforms óGoogle, Yelp, Facebook, etc.ó which may see the overflow of reviews as an unethical violation of their own usage policies. That said, we reserve the right to limit or cancel the account of any subscriber that abuses the system.
Can I have my family, friends and staff write reviews for my business?
We reserve the right to cancel the account of any subscriber that we suspect is faking online reviews.
What about IP filtering?
Because all the Google, Yelp and Facebook reviews initiated through ReviewStand™ are ultimately submitted from your customersí own smartphones, each review comes binded to a different IP address and is 100% genuine.
Do you provide a subscriber dashboard?
Yes, in your ReviewStand™ subscriber dashboard you will find the tools you need to manage your account and business info, send the reviews links to your customers as well as usage statistics.
Can I access the phone numbers of my customers that were entered through the ReviewStand™ service?
The short answer is No.
Unlike email accounts, phones donít usually have SMS spam filters and few things can be more annoying than receiving unsolicited phone calls or text messages. We are firm believers of customer privacy and we think those numbers should not be used for any other marketing purposes without their express consent.
We do not use or sell those phone numbers either.
I have more than one business location. Do I get a discount?
Sure! Call us today to discuss your case and we will take good care of you.
What if I donít have a Google Local, Yelp, or Facebook profile?
If you donít have a business profile with the major online directories, we can help you set it up. Call us today to discuss your specific needs.
If I cancel my subscription, do I get to keep my reviews?
The reviews that were submitted to external online platforms, such as Google Local, Yelp, and Facebook, are kept in those platforms per their own usage terms.
The handwritten reviews entered in our ReviewStand™ kiosk app are property of Ovalmint™ and must be removed from your own website and marketing material upon cancellation.
I donít have a website, can you build me one?
Yes, Ovalmint™ is an integral Online Marketing Solutions provider and we have other plans that include the design and development of quality websites for local businesses. Give us a call today to discuss your needs.
Do you offer other SEO services?
Yes. We can help you with all your online marketing needs. Call us today and let us show you everything we can do to make your local business grow.
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